Thanks for using the Mash digital wallet. We've done our best to answer key questions below. If you still have questions, or thoughts, please contact us – we're here, and happy to help as best we can.
When and how can I use my Bitcoin promotional balance from buying a wallet?
You can immediately use your promotion Bitcoin balance on Mash powered experiences. For sending/receiving the funds elsewhere, there is a ~14 day waiting period. This is an unfortunate necessity to prevent fraud and manage loss of funds for Mash.
Mash is in Beta – what does that mean?
Thanks for being an early user of Mash – and supporting awesome quality experiences across the internet. We currently don't have every feature we've mentioned launched – but they are in development. Features are rolling out quickly – so that you'll have a digital wallet that you can use anywhere, for whatever you want across the internet.
Could you share more about what it means to buy a Mash wallet?
You are purchasing a lightning enabled bitcoin wallet – the software and and services to make sure it has all the features and services that you want. Your money, balances that you load are yours to do with as you please – without us being in the way. There are some legal restrictions that we have to follow – including restricting access to specific countries.
Streaming bitcoin over lightning funds is super cool! How does it work?!
We're pumped that you are curious about the most amazing money technology creation... in more than generations. We call it freedom money for a reason! There's lots to explore, that we will be producing over time – in the meantime, you can contact us and/or sign-up to our newsletter for the latest updates.
How do you calculate how much Bitcoin I get as a Promotional Bonus for buying a wallet?
Mash updates the exchange rate for USD to Bitcoin frequently – and uses an average rate over the past few hours. No need to plan exactly when you buy a wallet – you are getting your bonus at a fair exchange rate. Looking to buy the dip? There are some great Bitcoin exchanges that we are happy to recommend.
When I contribute for something it's priced in USD, but my account is in Bitcoin – how do you decide how much to transfer?
Mash updates the exchange rate for USD to Bitcoin frequently – and uses an average rate over the past few hours. Items are priced in USD – and we transfer the corresponding amount in parts of a bitcoin (called Satoshis or Sats for short), based on the exchange rate at that time.
How can I delete my account?
Please contact us at support@getmash.com
How can I add more Bitcoin into my Mash wallet?
You'll be able to add more Bitcoin into your Mash wallet to use how you want across the internet soon. We are working hard to add this feature. In the meantime, please contact us and we will help you out.
How can I use money from Mash across the web?
We're all fueled up with a bit too much Java to building these features right now! If you want to send your funds somewhere, immediately, please contact us and we'll help you out.
How can I change my password?
Get in touch. We'll help you out!
I have another question?
Please, please, please get in touch! It's the best way for us to find out what's up – and how to improve Mash, the FAQ and more!